Return & Refund Policy

We want you to love your purchase. Because many MWCustoms products are custom-painted, modified, special-order, or built specifically to your selected specifications, please review this policy carefully before placing your order.

Custom & Made-to-Order Products

Custom-painted, modified, personalized, special-order, and made-to-order products are built specifically for your vehicle and selected specifications.

These products are not eligible for standard returns or exchanges except where required by law.

Please verify your vehicle year, make, model, paint code, factory lighting configuration, and all selected customization options before ordering. If you need assistance confirming fitment or options before purchase, contact MWCustoms before placing your order.

Custom Order Cancellation Policy

Effective August 31, 2026, the following cancellation terms apply to custom, painted, modified, personalized, special-order, and made-to-order products purchased on or after this date.

Cancellations Within 24 Hours

If you request cancellation within 24 hours of purchase, MWCustoms may approve a refund to the original payment method provided that parts have not already been ordered, sourced, allocated, modified, painted, personalized, or placed into production for your order.

Please contact us as quickly as possible if you need to request a cancellation.

Cancellations After 24 Hours

After 24 hours, payments on custom and made-to-order products are non-refundable to the original payment method, except where otherwise required by applicable law.

If MWCustoms approves a cancellation after the initial 24-hour period, the approved amount will be issued as MWCustoms store credit or a gift card.

Any non-recoverable costs associated with the order, including specially ordered components, customer-specific materials, custom work already completed, or cancellation fees specifically disclosed on the applicable product page, may be deducted from the amount of store credit issued.

Approval of a cancellation after 24 hours is not guaranteed.

Once Custom Work or Special Ordering Has Begun

MWCustoms reserves the right to decline cancellation entirely once customer-specific work or purchasing commitments have begun.

This may include, but is not limited to:

• Parts ordered or allocated specifically for the customer's order
• Custom paint preparation or paint work
• Sanding, primer, color application, clear coat, or curing
• Modification or fabrication
• Personalization or custom lettering
• Wiring or electrical modification
• Assembly or disassembly
• Special-order components
• Other customer-specific production work

Because these products are customized for an individual customer and vehicle, they may not be reusable or reasonably resold once work has begun.

Estimated Production Lead Times

All production lead times displayed on MWCustoms product pages are estimates only.

An estimated production timeframe is not a guaranteed completion date, ship date, or delivery date.

Actual production time may vary based on circumstances including:

• Current production volume
• Parts or material availability
• Manufacturer or supplier delays
• Custom paint preparation
• Paint and clear-coat curing requirements
• Custom fabrication or modification
• Quality-control inspections
• Required rework
• Vendor delays
• Carrier delays
• Customs processing
• Other circumstances affecting custom production

Because custom products involve multiple production stages and circumstances can change during the build process, MWCustoms cannot guarantee that every order will be completed within the original estimated timeframe.

An order exceeding its estimated production lead time does not automatically make a custom or made-to-order product eligible for cancellation, a cash refund, or a refund to the original payment method.

The cancellation terms outlined in this policy continue to apply unless otherwise required by law.

Production Time vs. Shipping Time

Production lead time and shipping transit time are separate.

Any shipping estimate displayed at checkout, such as 2–5 business days, refers only to the estimated carrier transit time after the product has completed production and has been handed over to the shipping carrier.

Selecting an expedited shipping service does not expedite the manufacturing, painting, customization, or production process unless MWCustoms has specifically agreed to expedited production in writing.

Standard Non-Custom Products

For eligible standard, non-custom products, you have 14 days from the date of delivery to request a return.

To qualify:

• The product must be unused and uninstalled.
• The product must be in its original condition.
• Original packaging must be included.
• All accessories, hardware, documentation, and components must be included.
• Proof of purchase is required.

To request a return, email sales@mwcustoms.net.

Do not ship a product back until your return has been approved and return instructions have been provided. Unauthorized returns may not be accepted.

Unless the product arrived damaged, defective, or incorrect, return shipping costs are the customer's responsibility.

Refunds for Eligible Returns

Once an eligible returned product is received and inspected, MWCustoms will notify you regarding approval.

Approved eligible returns will generally be issued as MWCustoms store credit or a gift card unless MWCustoms approves another refund method in writing or another refund method is required by applicable law.

Please allow up to 10 business days after approval for processing.

If more than 15 business days have passed after an approved refund or credit was issued and you have not received it, contact sales@mwcustoms.net.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or materially different from what you ordered, contact MWCustoms as soon as possible.

Email sales@mwcustoms.net and include:

• Your order number
• A description of the issue
• Clear photographs showing the problem
• Photographs of the packaging if shipping damage occurred

We will review the issue and determine the appropriate resolution.

Non-Returnable Products

Unless otherwise required by law, the following products are not eligible for standard returns:

• Custom-painted products
• Custom-built products
• Modified products
• Personalized products
• Special-order products
• Made-to-order products
• Clearance items
• Final-sale items
• Gift cards

Exchanges

MWCustoms will review exchange requests involving products that arrived damaged, defective, or incorrect.

For other eligible products, the quickest option may be to complete an approved return and place a new order.

Custom-built, custom-painted, personalized, and special-order products are not eligible for standard exchanges unless approved by MWCustoms or required by law.

Return Shipping Address

MWCustoms Inc.
10425 N Oliver St
Valley Center, KS 67147

Do not send a return to this address until your return has been approved.

For returns valued over $75, we strongly recommend using a trackable shipping service and/or shipping insurance.

MWCustoms cannot guarantee receipt of returned merchandise that is shipped without tracking.

Questions Before Ordering

If you have questions regarding fitment, customization options, paint codes, production lead times, cancellation terms, or this policy, please contact us before placing your order.

MWCustoms Inc.
Phone: (316) 925-7145
Email: sales@mwcustoms.net
Valley Center, Kansas