Refund policy
Return & Refund Policy
We want you to love your purchase — and because most MW Customs products are custom-painted to your exact vehicle, please review the details below before ordering. If something isn't right, we're here to help.
Custom & Made-to-Order Products
Custom-painted and personalized products are built specifically for your vehicle and paint code, so they cannot be returned or exchanged. Please double-check your year, make, model, and paint code (or provide your VIN) when ordering — we verify what you send us, and we're a phone call away at (316) 925-7145 if you'd like help confirming fitment before you buy.
Need to change or cancel a custom order? Contact us within 24 hours of purchase, before parts are sourced and production begins, and we'll take care of it.
Standard (Non-Custom) Products
You have 14 days from the date of delivery to start a return.
- Condition: Item must be unused, unworn, and in original condition
- Packaging: Must include original packaging, tags, and proof of purchase
To begin a return, email us at sales@mwcustoms.net. Once approved, we'll send return instructions. Please wait for approval before shipping anything back — unauthorized returns can't be accepted.
Return shipping is the customer's responsibility unless the item arrived damaged or incorrect, in which case we'll provide a prepaid label.
Refunds
Once your return is received and inspected, we'll notify you of the approval status. Approved returns are issued as store credit or a gift card within 10 business days. If it's been more than 15 business days since approval and you haven't received your refund, contact us at sales@mwcustoms.net and we'll track it down.
Damaged or Incorrect Items
If your order arrives defective, damaged, or incorrect, contact us right away at sales@mwcustoms.net with photos and your order number. We'll make it right.
Non-Returnable Items
- Custom-painted or personalized products
- Sale and clearance items
- Gift cards
- Hazardous or flammable items
Exchanges
We replace items that arrive defective or damaged. To request an exchange, email sales@mwcustoms.net. For anything else, the fastest path is to submit a return request and place a new order once it's approved.
Return Shipping Address
MWCustoms Inc.10425 N Oliver St
Valley Center, KS 67147
For returns over $75, we recommend a trackable shipping method or shipping insurance — we can't guarantee receipt without tracking.
Questions?
Call us at (316) 925-7145 or email sales@mwcustoms.net — a real person in Valley Center, Kansas will help you out.
